Jira Service Management

{"xsrfToken":"e53fdd1138e863aa98d804fddf20c3096a22a5d8_lout","branding":{"id":"1","key":"blaz","name":"Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#075a94","headerLinkHoverBGColor":"#075a94","headerBadgeColor":"#075a94"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a802aabf-6078-4203-a5c6-88a96c3c09db/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTBjNmQ3NC02Zjg3LTQ4NTUtODBmMS1lNzUxZGU0NjJhNTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE4MDJhYWJmLTYwNzgtNDIwMy1hNWM2LTg4YTk2YzNjMDlkYiI6WyJyZWFkIl19LCJleHAiOjE3NDczMjg1MjAsIm5iZiI6MTc0NzMyNzkyMH0.sUczI87Bg_j4LCilwopDqitLCWVzXWF5xL6PRt9BEGI&client=ee0c6d74-6f87-4855-80f1-e751de462a54&mode=fit","logoId":"a802aabf-6078-4203-a5c6-88a96c3c09db","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Support Center","sharedPortalName":"Ohio Christian University","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Support Center","sharedPortalName":"Ohio Christian University","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#006fb1","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d1e7156d-6f0d-446f-9406-6470e0c8ea7a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTBjNmQ3NC02Zjg3LTQ4NTUtODBmMS1lNzUxZGU0NjJhNTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxZTcxNTZkLTZmMGQtNDQ2Zi05NDA2LTY0NzBlMGM4ZWE3YSI6WyJyZWFkIl19LCJleHAiOjE3NDczMjg1MjAsIm5iZiI6MTc0NzMyNzkyMH0.AQ-Ekqs0nVEHCj6eFq6rmY_6Z28GSlkoS4N472FuzmI&client=ee0c6d74-6f87-4855-80f1-e751de462a54&height=300&mode=fit","bannerMediaApiFileId":"d1e7156d-6f0d-446f-9406-6470e0c8ea7a","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"blaz","projectId":10002,"serviceDeskId":1,"name":"Helpdesk","description":"Blazertech assists with IT-related login, account, computer, and application issues as supported. Request assistance here.","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"176","name":"Account Issue","descriptionHtml":"","callToAction":"Account Issue","introHtml":"Unable to login? Need a password reset? We can help!","icon":10458,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[3],"key":""},{"id":"179","name":"Cisco WebEx","descriptionHtml":"","callToAction":"Cisco WebEx","introHtml":"Trouble with the WebEx application, making calls, scheduling meetings, etc...","icon":10604,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10604","groups":[3,5],"key":""},{"id":"8","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":10470,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[2],"key":""},{"id":"192","name":"Entertainment Device","descriptionHtml":"Fill out this form to request network access for your entertainment device.","callToAction":"Entertainment Device","introHtml":"Do you use a gaming console or other entertainment device that you need to connect to the WiFi network? Request access for it here.","icon":10474,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[48],"key":""},{"id":"5","name":"Network Drive Access","descriptionHtml":"","callToAction":"Network Drive Access","introHtml":"Need access to my departments Network Drive","icon":10504,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[3],"key":""},{"id":"178","name":"Office 365","descriptionHtml":"How to install Office 365 - <a href=\"https://it.ohiochristian.edu/kb/install-microsoft-office/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://it.ohiochristian.edu/kb/install-microsoft-office/</a>","callToAction":"Office 365","introHtml":"Issues with Microsoft Word, Excel, PowerPoint, etc...","icon":10602,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10602","groups":[3,5],"key":""},{"id":"180","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"Your issue not listed?","icon":10466,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3,5],"key":""},{"id":"177","name":"Outlook","descriptionHtml":"","callToAction":"Outlook","introHtml":"Issues with Outlook","icon":10603,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10603","groups":[3,5],"key":""},{"id":"123","name":"Printer Setup","descriptionHtml":"<a href=\"https://it.ohiochristian.edu/kb/how-to-add-an-ocu-printer/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://it.ohiochristian.edu/kb/how-to-add-an-ocu-printer/</a>","callToAction":"Printer Setup","introHtml":"Need help setting up a University printer?","icon":10466,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[2],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10494,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[3],"key":""},{"id":"4","name":"Set up VPN","descriptionHtml":"","callToAction":"Set up VPN","introHtml":"Want to access work stuff from outside? Let us know.","icon":10487,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[3,2],"key":""},{"id":"248","name":"Sonis Request","descriptionHtml":"","callToAction":"Sonis Request","introHtml":"Request training, documentation, or agenda item for next SUG meeting","icon":10643,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10643","groups":[59],"key":""},{"id":"234","name":"Student Worker Job Posting","descriptionHtml":"","callToAction":"Student Worker Job Posting","introHtml":"","icon":10499,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[56],"key":""},{"id":"193","name":"Unmanned/General Use Device","descriptionHtml":"Fill out this form to request network access for your unmanned or general use device. (Note: this form is for faculty & staff only.)","callToAction":"Unmanned/General Use Device","introHtml":"Have an unmanned or general use device that you need to connect to WiFi? Request access for it here. (Faculty/Staff Only)","icon":10474,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[48],"key":""},{"id":"233","name":"Web Request","descriptionHtml":"","callToAction":"Web Request","introHtml":"","icon":10643,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10643","groups":[56],"key":""},{"id":"20","name":"Call Transfer","descriptionHtml":"","callToAction":"Call Transfer","introHtml":"Transfer Call to Appropriate Office","icon":10458,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"211","name":"Change Request Form","descriptionHtml":"","callToAction":"Change Request Form","introHtml":"","icon":10499,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"232","name":"Development","descriptionHtml":"","callToAction":"Development","introHtml":"","icon":10643,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10643","groups":[],"key":""},{"id":"197","name":"E360","descriptionHtml":"","callToAction":"E360","introHtml":"Help with using E360 features and functions.","icon":10482,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"100","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"User request from Email","icon":10492,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"196","name":"Generic Incident","descriptionHtml":"","callToAction":"Generic Incident","introHtml":"Generic incident for request type.","icon":10469,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10491,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"17","name":"Guest WiFi","descriptionHtml":"","callToAction":"Guest WiFi","introHtml":"Raise a request to ask for temporary wi-fi access","icon":10474,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[],"key":""},{"id":"247","name":"New Employee","descriptionHtml":"","callToAction":"New Employee","introHtml":"","icon":10643,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10643","groups":[],"key":""},{"id":"18","name":"Relocate Equipment","descriptionHtml":"","callToAction":"Relocate Equipment","introHtml":"Request a printer, computer or other equipment move.","icon":10458,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"14","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Having trouble with a system?","icon":10508,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"9","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":10477,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"16","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"For example, upgrade Jira.","icon":10503,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"15","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"For example, upgrade the VPN server.","icon":10510,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"194","name":"Worktask","descriptionHtml":"","callToAction":"Worktask","introHtml":"Task work that is not a project","icon":10458,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Logins and Accounts"},{"id":2,"name":"Computers"},{"id":5,"name":"Applications"},{"id":48,"name":"Network Access"},{"id":56,"name":"Website"},{"id":59,"name":"Sonis User Group"}],"orderMapping":{"1":[176,8,178,177,180],"3":[177,178,179,176,5,4,6,180],"59":[248],"48":[193,192],"56":[233,234],"2":[8,123,4],"5":[178,177,179,180],"4":[14,9,15]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BLAZ","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTBjNmQ3NC02Zjg3LTQ4NTUtODBmMS1lNzUxZGU0NjJhNTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDczMjkxMjAsIm5iZiI6MTc0NzMyNzkyMH0.1xNH4In66ZJOeXW1nBP_JQ1SmzzZMWVMWMMMGT2Liww","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"ee0c6d74-6f87-4855-80f1-e751de462a54","tokenDurationInMins":20}},"reqCreate":{"id":233,"projectId":10002,"form":{"name":"Web Request","descriptionHtml":"","callToAction":"Web Request","intro":"","instructions":"","icon":10643,"iconUrl":"https://ohiochristian.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10643","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10108","fieldConfigId":"10217","label":"First Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10109","fieldConfigId":"10218","label":"Last Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10127","fieldConfigId":"10245","label":"Department","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10199","fieldConfigId":"10320","label":"URL","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/233","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/233","calendarParams":{"firstDay":0,"date":"2025-05-15T12:52:00-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTBjNmQ3NC02Zjg3LTQ4NTUtODBmMS1lNzUxZGU0NjJhNTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDczMjkxMjAsIm5iZiI6MTc0NzMyNzkyMH0.1xNH4In66ZJOeXW1nBP_JQ1SmzzZMWVMWMMMGT2Liww","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"ee0c6d74-6f87-4855-80f1-e751de462a54","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}